y998 Casino – Privacy Policy

1. Information We Collect

1.1 Registration Information

When you create a y998 account, we collect the following personal information: full legal name, date of birth, Pakistani mobile number, and any username you select. This information is required to open and maintain your account and to verify that you meet the minimum age requirement of 18 years.

1.2 Identity Verification (KYC) Information

Before processing any withdrawal, y998 requires you to complete Know Your Customer (KYC) verification. During this process, we collect a copy of a valid government-issued identity document — typically a Pakistani Computerised National Identity Card (CNIC) — along with a selfie photograph for identity matching purposes. We may also request proof of payment method ownership, such as a screenshot of your JazzCash or Easypaisa account showing your registered mobile number.

1.3 Financial Information

y998 collects records of all deposit and withdrawal transactions on your account, including the payment method used (JazzCash, Easypaisa, bank transfer, Visa, Mastercard, or USDT TRC20), transaction amounts in PKR, transaction timestamps, and transaction reference numbers. Full card numbers, mobile wallet PINs, and online banking passwords are never collected or stored by y998.

1.4 Technical & Device Information

When you access y998, our systems automatically collect technical information including your IP address, device type and operating system, browser type and version, session timestamps, and pages visited within the platform. This data is used for platform security, fraud prevention, and performance analytics.

1.5 Communications

If you contact y998 via live chat, email, or any other support channel, we retain records of those communications — including the content of messages — for quality assurance, dispute resolution, and training purposes.

1.6 Betting & Gaming Activity

y998 maintains a complete record of your wagering and gaming activity on the platform, including bets placed, games played, outcomes, and session durations. This data is used for account management, responsible gaming monitoring, bonus eligibility determination, and regulatory compliance.

2. How We Collect Information

y998 collects personal data through the following means:

• Direct submission: Information you provide during registration, KYC verification, deposit/withdrawal requests, support interactions, and preference settings.
• Automated collection: Technical and behavioural data collected automatically when you access and use the y998 Platform, via server logs, session tracking, and cookies.
• Payment processors: Transaction confirmation data received from JazzCash, Easypaisa, partner banks, and card payment gateways when you initiate deposits or withdrawals.
• Identity verification services: Verification results from third-party KYC service providers used to confirm the authenticity of identity documents.
• Fraud prevention services: Risk signals provided by third-party fraud detection providers to protect the platform and its players from unauthorised access and financial crime.

3. Purposes of Data Processing

y998 processes your personal data for the following purposes:

• Creating and managing your y998 account, including authentication and access control.
• Verifying your identity and age to comply with the 18+ requirement and applicable regulations.
• Processing PKR deposits and withdrawals via JazzCash, Easypaisa, bank transfer, and other supported methods.
• Providing customer support and resolving disputes relating to your account or transactions.
• Administering bonuses, promotions, loyalty programme points, and VIP tier benefits.
• Preventing and detecting fraud, money laundering, and other prohibited conduct on the platform.
• Monitoring gaming activity to identify potential problem gambling behaviours and provide responsible gaming interventions.
• Improving platform performance, user experience, and game library through aggregated analytics.
• Communicating important account information, security alerts, and promotional offers where you have consented to receive marketing.
• Complying with applicable legal obligations and regulatory requirements.

4. Legal Basis for Processing

y998 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide the y998 service you have registered for, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable anti-money laundering, age verification, and data retention laws and regulations.
• Legitimate interests: Processing for fraud prevention, platform security, analytics, and responsible gaming monitoring — where such interests are not overridden by your data protection rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given explicit consent. You may withdraw this consent at any time via your account settings or by contacting support.

5. Payment Data & KYC

5.1 JazzCash & Easypaisa

When you use JazzCash or Easypaisa on y998, your registered mobile number and transaction reference are processed to confirm deposit receipt or initiate withdrawal. y998 does not have access to your JazzCash or Easypaisa account PIN, password, or full transaction history outside of y998-related transactions. All payment data is transmitted over encrypted connections.

5.2 Bank Transfer & Cards

For bank transfers involving HBL, UBL, Meezan Bank, Bank Alfalah, or other supported banks, y998 retains only the transaction reference and amount for reconciliation purposes. For card payments, y998 uses PCI-DSS compliant payment gateways. Full card numbers are never stored on y998 servers.

5.3 KYC Document Storage

Identity documents submitted during KYC verification are stored securely and accessed only by authorised y998 compliance personnel and, where required, by the third-party KYC verification service. KYC documents are retained for the duration required by applicable regulatory obligations and then securely destroyed.

6. Data Sharing & Third Parties

6.1 Service Providers

y998 shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (JazzCash, Easypaisa, card gateways), KYC verification services, fraud detection providers, cloud hosting providers, and customer support platforms. All service providers are contractually obligated to process personal data only as instructed by y998 and to maintain appropriate security standards.

6.2 Game Providers

Third-party game providers integrated into y998 — such as PG Soft, Pragmatic Play, and JILI — may receive anonymised session identifiers for technical game-delivery purposes. These providers do not receive your full name, CNIC, or payment information.

6.3 Legal & Regulatory Disclosure

y998 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required by applicable law or in response to a valid legal request. y998 will notify affected players of such disclosure where legally permitted to do so.

6.4 No Sale of Data

y998 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes under any circumstances.

7. Cookies & Tracking

7.1 Types of Cookies Used

y998 uses the following categories of cookies:

• Essential cookies: Required for core platform functionality such as maintaining your login session, remembering your preferred language, and processing your Wallet balance display. These cannot be disabled without impairing platform functionality.
• Performance cookies: Collect aggregated, anonymised data on how players navigate the y998 platform — which pages are visited most, average session durations, and device types. This data is used to improve platform performance and user experience.
• Preference cookies: Store your platform settings such as preferred game category, display preferences, and notification settings so they persist between sessions.

7.2 Cookie Management

You can control non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain y998 features. Essential session cookies are required for the platform to function and cannot be disabled.

8. Data Retention

y998 retains personal data for the following periods:

• Active account data: Retained for the duration of your account registration and for a minimum of five (5) years following account closure, as required for anti-money laundering compliance.
• KYC documents: Retained for the period required by applicable regulatory obligations following account closure, after which they are securely deleted.
• Transaction records: Retained for a minimum of five (5) years following each transaction for audit and compliance purposes.
• Support communications: Retained for two (2) years following resolution of the relevant support interaction.
• Marketing consent data: Retained until you withdraw consent and for a reasonable period thereafter to demonstrate compliance with consent requirements.

At the end of the applicable retention period, personal data is securely deleted or anonymised.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by y998:

• Right of access: Request a copy of the personal data y998 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to y998's legal retention obligations.
• Right to restriction: Request that y998 restrict processing of your data in certain circumstances, such as while the accuracy of data is being verified.
• Right to withdraw consent: Withdraw any consent previously given for optional data processing (such as marketing communications) at any time without affecting the lawfulness of prior processing.
• Right to object: Object to processing based on legitimate interests where you believe your rights and interests override those of y998.

To exercise any of these rights, please contact y998 via 24/7 live chat support. y998 will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing a data rights request.

10. Security & Contact

10.1 Security Measures

y998 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, and disclosure. These measures include: 256-bit SSL/TLS encryption for all data in transit; access controls limiting data access to authorised personnel on a need-to-know basis; two-factor authentication options for player accounts; regular security assessments; and secure, encrypted storage of sensitive data at rest.

10.2 Data Breach Notification

In the event of a personal data breach that poses a risk to affected players, y998 will notify impacted users without undue delay and will take all appropriate remedial measures to contain the breach and prevent recurrence.

10.3 Policy Updates

y998 may update this Privacy Policy from time to time to reflect changes in our practices, platform services, or applicable legal requirements. Where changes are material, y998 will notify registered players via account notification or email prior to the changes taking effect. Continued use of the y998 Platform following such notification constitutes acceptance of the revised Policy.

10.4 Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or y998's data handling practices, please contact our support team via 24/7 live chat on y998.club. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected]  |  Support: 24/7 Live Chat on y998.club